* [Android] Game Crash Fix Tips
Posted: 25 Jul 2016, 03:23
There are some common reasons for android app crashes that can be fixed by the following methods:
1. Try to reboot your android device
Some service updates may have been installed on your device and they may require a reboot for them to work properly. e.g. Google Play Services updates
There may also be memory issues that can be fixed by a reboot.
2. Try to close other non essential services/apps
When you have too many other apps running, this may affect performance and in some cases cause the game to crash due to insufficient resources.
3. Ensure sufficient storage space
If your device do not have sufficient free space for storing data, the game may not function as desired. Try to uninstall unused applications to free up more space.
4. Network/bandwidth Stability
Make sure that you are in a stable network environment as the game requires internet connection to play. If you are in an unstable environment, the game may not perform optimally due to additional network calls/retries.
If all else fails, you can also contact us with information on your device type.
1. Try to reboot your android device
Some service updates may have been installed on your device and they may require a reboot for them to work properly. e.g. Google Play Services updates
There may also be memory issues that can be fixed by a reboot.
2. Try to close other non essential services/apps
When you have too many other apps running, this may affect performance and in some cases cause the game to crash due to insufficient resources.
3. Ensure sufficient storage space
If your device do not have sufficient free space for storing data, the game may not function as desired. Try to uninstall unused applications to free up more space.
4. Network/bandwidth Stability
Make sure that you are in a stable network environment as the game requires internet connection to play. If you are in an unstable environment, the game may not perform optimally due to additional network calls/retries.
If all else fails, you can also contact us with information on your device type.