Didn't Get My Unubtanium

A new 3D sci-fi strategy title developed by Gamenami. The game is still in beta but if you like lazors, play Star Battleships.
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VoeJozzo
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Didn't Get My Unubtanium

Post by VoeJozzo » 16 Mar 2016, 15:36

I bought the $5 pack of Unubtanium today, and it didn't credit to my account. Can you guys fix this?
If it helps at all, I bought it using mostly Google Play credit. (Something like $4.67 was credit, which might have something to do with the issue.)

Sulinato
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Re: Didn't Get My Unubtanium

Post by Sulinato » 16 Mar 2016, 18:12

I have the same problem.
I have bought 19.99$ pack and at first Unobtainium appear, but when I want to use it error mesage appears, and all disapear. I arleady have written to support, I suggest the same. Still waiting for answer.

VoeJozzo
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Re: Didn't Get My Unubtanium

Post by VoeJozzo » 17 Mar 2016, 03:37

Huh. What's the email address for Support? Or at least, where can I find it?

Junie
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Re: Didn't Get My Unubtanium

Post by Junie » 17 Mar 2016, 05:01

Click "G" logo for support ticket.

Mod_Nami
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Re: Didn't Get My Unubtanium

Post by Mod_Nami » 17 Mar 2016, 07:01

Sulinato wrote:I have the same problem.
I have bought 19.99$ pack and at first Unobtainium appear, but when I want to use it error mesage appears, and all disapear. I arleady have written to support, I suggest the same. Still waiting for answer.
Sorry for the issue and thanks for sending the transaction ID to us.
Your transaction has been manually verified and processed.

Sulinato
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Re: Didn't Get My Unubtanium

Post by Sulinato » 17 Mar 2016, 13:58

Support is great, quick response, and there is no problem anymore :)
Thank you.

VoeJozzo
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Re: Didn't Get My Unubtanium

Post by VoeJozzo » 18 Mar 2016, 04:38

Wow. I sent my ticket in, and it was literally fixed within 10 minutes. (And I pulled an Ocho Estralles!) You guys are the best!

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